No response from support?

[ndjunk]

Hi, I’ve both emailed and sent messages through Drive Hud 2 directly over the past few weeks and haven’t received a response.  A few weeks before that I received a response within hours, so I’m a bit confused.

The issue presently is apparently I ordered microstakes when I need to upgrade to small stakes, but I don’t see a simple way to do that through my web portal or in the client itself.  Any suggestions appreciated!

Nick

[EdArguelles]

Sorry for the delay, we had a new issue with our support backend about a week ago. We may not have received your email. Can you please send us another upgrade request message so that we can send you the coupon to pay just the difference.

HOW CAN WE HELP YOU?

[ndjunk]

Hi, thanks for getting back to me.  I sent an email through the drivehud2 app, does that work?  Or should I try emailing support directly again?

Nick

[EdArguelles]

Your message though DH2 may have been sent to our development team(if you had log attached to your message). I suggest messaging us again though our support page.

[DH Support]

We did have an outstanding issue. We updated our support software 2 weeks ago (after several years of not updating it), and there’s been a lot of minor issues going on. Please try and send it again and we should get it. If you sent it via DH2 in the last few days, it would not have gotten to us.

[ndjunk]

Ok, thanks- I just did so.  I’ll keep an eye out for a response email.

Nick

[DH Support]

Ok, if you have any issues, just let us know. But I currently see the support channel is completely answered. 🙂

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