Install Failure without Errors?

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Home Forums General Support For DriveHUD 2 Install Failure without Errors?

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #609727
    d_p_peter
    Participant

    Just tried to download the free trial, went through the install process and i get the attached screen at the end.

     

    Would love to get this setup for my next big tournaments!Drivehud Failure

     

     

    #609740
    EdArguelles
    Keymaster

    Something is blocking DH2 from installing correctly. Please temp. disable your virus scanner/firewall then reinstall using a new installer. After installing DH2, add it to your scanner/firewall exceptions.

    #609837
    d_p_peter
    Participant

    Tried to install when booted into safe mode and the same error without error codes occurred.

     

    Anything else I need to be aware of?

    #609896
    EdArguelles
    Keymaster

    Can you please send us a message with drivehud.log file attached though our support page so we can check what went wrong.

     

    The drivehud.log file can be located in this folder: C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2\Logs

    HOW CAN WE HELP YOU?

     

     

     

    #609928
    d_p_peter
    Participant

    There is no file directory to there. The AcePoker folder is never generated.

    I tried installing onto one of my other hard drives and the same error happens, no file directory generated.

    I am installing as an Administrator

    #610440
    EdArguelles
    Keymaster

    strange.. have you tried temporally disabled your virus scanner and firewall then download a new installer then install?

    #610636
    d_p_peter
    Participant

    Yessir, just tried again and still get the same thing.

    #610667
    DH Support
    Keymaster

    Don’t boot into safe mode. Most likely your windows installer was occupied or hung without you knowing about it. Just run windows in normal mode (reboot). Temp disable your firewall or virus scanner. Re-install DH2 and try again. Let us know if that works now.

    #610702
    bjohnson
    Participant

    d_p_peter,

    You can also try right clicking on the executable and click on Unblock.

    #659930
    jeremydruckman
    Participant

    I know this is an old thread but in case anyone else encounters this issue, try restarting your computer and make sure “add to desktop” and “add to start menu” are checked. Not sure why that made a difference but it got rid of the error for me and allowed me install.

    #662738
    Myrrhh
    Participant

    Have you tried temporally disabled your virus scanner and firewall then download a new installer then install?

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