I am writing to express my big concerns about the drivehud customer service. I have bought a AHC license for a 3months, after a few days I wanted to extend my license to Omaha PRO All Stakes – DH2 + AHC and made an agreement with support about paying more for an extension and about refunding my costs for AHC. It was almost two months ago, I bought PRO package and provided proof of it, since then customer service talking a lot of nonsense to avoid refund, although in emails we have a clear agreement.
It’s embarrassing that a company like this would do this for a few bucks.
Probably my message will be removed from this forum, so I am posting it on various platforms.
Come on… nobody stole your money. You were offered to have your license moved and migrated over, it’s not something support has to do. A refund request was placed for your other purchase. I show it went through the first time and errored out. But it was placed again early this morning. I looked up your ticket and you didn’t respond, so I assume it was processed.