DriveHud stole my money

[gajun5]

Hi guys,

 

I am writing to express my big concerns about the drivehud customer service. I have bought a AHC license for a 3months, after a few days I wanted to extend my license to Omaha PRO All Stakes – DH2 + AHC and made an agreement with support about paying more for an extension and about refunding my costs for AHC. It was almost two months ago, I bought PRO package and provided proof of it, since then customer service talking a lot of nonsense to avoid refund, although in emails we have a clear agreement.

It’s embarrassing that a company like this would do this for a few bucks.

Probably my message will be removed from this forum, so I am posting it on various platforms.

Players be aware!!

 

Attachments:

1. 

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[EdArguelles]

I sent a refund request for this purchased. I have advance support investigate this. Please wait for our reply.

[DH Support]

Come on… nobody stole your money. You were offered to have your license moved and migrated over, it’s not something support has to do. A refund request was placed for your other purchase. I show it went through the first time and errored out. But it was placed again early this morning. I looked up your ticket and you didn’t respond, so I assume it was processed.

 

 

[gajun5]

The company complied with the terms of the contract – money refunded a few days after my topic on the forum.

From my experience bad customer service, but with a good product.

hopefully, you will improve in the future.

[Author]

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