Blank “Opponent Type” in Range Settings Popup

[Brenda]

I’ve attached an image of the blank dropdown when I try to select Opponent Type in the Range gear icon popup. I’ve never been able to run a range report and I’m wondering if this has something to do with it. I have Rebuilt Players Statistics and it does not resolve the problem.

I have version 2.0.3.7620 (wasn’t able to run range report even before latest big update)

Attachments:

1. 

   opponent-type-dropdown.png
   

[EdArguelles]

Please send us a message again though our support page so i can prompt our dev team of this issue.

[Brenda]

I did right after the chat, but I guess it got lost, so decided to try the forum. Will send another message…

[DH Support]

We got it, ty, and we’re checking into it.

[Brenda]

Any updates to my issue? Thank you

[EdArguelles]

No update from our dev team yet, please wait for their reply.

[Brenda]

Any investigation done for my issue?

[EdArguelles]

Can you please send us another message though support or though the app so I can prompt our dev team about the status of your issue.

[Brenda]

Sent again

[Brenda]

This was never resolved, btw. Pretty disappointed I never even received a response, let alone a resolution.

[EdArguelles]

sorry to hear that. I just checked our backend and found your ticket still active waiting for your reply.

In our last reply, Brian requested that you update DH2 to the latest version and see if that fix the range report issue and if it’s still not working for you, send your log again so we can check what went wrong.

[spenceramelie903]

It seems that you are encountering an issue with the Opponent Type dropdown in the Range gear icon popup. It appears to be blank and is preventing you from running a range report. You have tried rebuilding Player Statistics, but it has not resolved the problem. It may be worth checking for any available updates or reaching out to the support team for further assistance.

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