Reply To: HUD keeps force closing every table on Chico Network; won't track winnings

[DH Support]

Every single ticket that is sent to support is answered. If you click on send advanced log, that is only on request, and that goes to a development que – not to support. You should have seen a message that says don’t use this unless you’ve been requested to by support. If you just send a message through DH w/o clicking to send advanced log, it goes to support. But every ticket support gets we answer. There’s no way for us not to in our system.

You should have received an auto update to address your issue. 2 weeks ago BOL updated their client. You need to update to address their new update. The latest builds are here:

DriveHUD – update | v.1.0.9.1308 AND beta v.1.1.0.1413

As far as your winnings tracking. I’m assuming by that statement your an MTT player. And like all databases, if a site doesn’t provide MTT summaries, you have to manually add these, which you do by editing the result when you do cash. This is standard. On sites like pokerstars for example, where these summaries are provided, drivehud will automatically tabulate those results. That’s a main reason most databases don’t support BOL. Because it’s extremely difficult to support because they provide no hand data, not even for cash games. S&G results are automatically calculated. I’m not sure what you mean by review honestly. The database can be used to replay, review, filter, etc…

Now at some point here soon, hopefully we can find some work around to automatically input MTT results, like we did for Ignition/Bodog. That’s still a potential possibility.