Missing Hands

[clevebeat]

Hello,

I’m running DriveHud Version 1.6.3.2936. I notice I’m missing some hands when I’ve been reviewing.  It’s happened before, but I thought it was because I was near the end of the session and quit right after. This was not the case this time and it’s definitely missing. It makes me wonder how many others are missing.

I’m playing on ACR. Any ideas?

Thanks,

Jessica

[DH Support]

It’s not really possible to miss hands on ACR. ACR provides hand histories as you play. It’s a really binary thing, as in you either have a HUD and hands or you don’t. Maybe the hands you think are gone went into another session? I’ve thought this before on sites and ended up finding the hands.

[clevebeat]

I was looking at my last 100 hands.  I only played 50 the night before, so all hands should have been there. I only played on one site. I sorted by net won, looking for the greatest losses, knowing I had lost the most when JJ ran into QQ.  Hand is not there. I’m not sure how to fix it.

[DH Support]

You sure there’s not some filter set or something like that? I can’t think of anyway the data wouldn’t be there, and ACR is a top site of customers. If even one hand was gone from anyone, we’d have heard about it 100x over. The hands come straight from ACR. They aren’t part of a catching system like on Ignition or BOL. You can send in a log, but logically it doesn’t seem possible to miss data on a site that sends the hands directly to your system. Send a log from the support icon.

[DH Support]

Send in a log from the support icon (top right). We’ll take a look at your import.

[clevebeat]

I sent my log to support as requested. I hope I put enough info in there for you.  I’d like to figure this out.  It very well could be something simple or some setting I have, but I don’t see anything.

[clevebeat]

Also, I don’t see that hand in my hand history on ACR, so perhaps there is something wrong there? In fact, I don’t see a LOT of hands.  In the last month, it has my hand count as 134.  I played 100 hands in the last 2 evenings. So, there is data missing somewhere.  I don’t understand it.

[DH Support]

Yeah, the hands need to be present on your system from them. Maybe try and reach out to their support. We’ll take a look at the logs in the meantime.

[irishmac473]

Same thing happen to me tonight on ACR. Weird thing is, you said you were missing a hand that was JJ, the hand I’m missing is JJ. I even dug through the processed hand history and that hand is not there. I clearly remember it because that was the one hand I wanted to go back and run through ICMizer. It’s not there.

[irishmac473]

I just went through that tournament. The guy to my right got knocked out in that hand I was referencing in my previous post. There is the hand before the missing one and the hand after the missing one. So it shows him in the tournament and then not in the tournament but no hand showing him getting knocked out of the tournament.

[DH Support]

Send a log from the support icon in Drivehud. ACR just issues the hands to your system and DH imports them. It’s not like some sites that DH works with where we’re having to create the hand histories manually because the site doesn’t provide them. We’ll take a look, but my best guess is there was some kind of connection issue if you missed a hand somehow. We’ll be able to see in the log.

[Joegw]

Same thing happened to me AK vs KK not recorded on my tracker and History not on ACR history log either my table says ive played 100 hands hand history log shows 92. Acr is messing up

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