Free Trial (Could not activate license)

[mmaginnis430]

I’m trying to use the free trial before I purchase. I’m seriously considering PT4 since that trial is almost over and I’m pretty happy with it, but I really like the videos I’ve seen of DH2. I have not downloaded/installed DH2 on this computer, nor have I ever tried to use it before period. Could someone please help me resolve this issue?

[EdArguelles]

If you are unable to register the free trial, there are 2 things that may have caused this.

1,You may have installed/registered DriveHUD on that system before

2, If you are sure that, the system you are using hasn’t installed or registered the free trial before, this maybe a MAC address issue.

I suggest sending your drivehud.log file located in this folder to support so we can check this for you.

C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2\Logs

[mmaginnis430]

2022-03-13 12:51:10,613 [1] MainLog – —————=============== Initialize DriveHUD (v.2.0.1.6585) ===============—————
2022-03-13 12:51:10,624 [1] MainLog – Architecture: x64
2022-03-13 12:51:10,624 [1] MainLog – OsVersion: Microsoft Windows NT 10.0.22000.0
2022-03-13 12:51:10,624 [1] MainLog – Current Culture: en-US
2022-03-13 12:51:10,624 [1] MainLog – Current UI Culture: en-US
2022-03-13 12:51:10,625 [1] MainLog – Time zone offset: -6h 0m
2022-03-13 12:51:10,666 [1] MainLog – Clearing ‘C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2\Logs’
2022-03-13 12:51:11,518 [1] MainLog – Initializing modules.
2022-03-13 12:51:11,521 [1] MainLog – Initializing PlayerXRay module.
2022-03-13 12:51:11,574 [1] MainLog – Module PlayerXRay has been loaded.
2022-03-13 12:51:11,711 [1] MainLog – Module PlayerXRay has been configured.
2022-03-13 12:51:11,712 [1] MainLog – Initializing AHConverter module.
2022-03-13 12:51:11,724 [1] MainLog – Module AHConverter has been loaded.
2022-03-13 12:51:11,807 [1] MainLog – Module AHConverter has been configured.
2022-03-13 12:51:11,809 [1] MainLog – Run Migration Service
2022-03-13 12:51:12,315 [1] MainLog – DH is up to date
2022-03-13 12:51:14,914 [1] MainLog – Screen: {Width=1280, Height=720}
2022-03-13 12:51:14,920 [1] MainLog – Dpi: {Width=144, Height=144}
2022-03-13 12:51:17,523 [1] MainLog – Advanced logging: False
2022-03-13 12:51:18,902 [1] MainLog – OverAllReportLayoutCreator: create columns. Duration: 40ms
2022-03-13 12:51:19,628 [1] DriveHUD.Application.MainWindow – MainWindow loaded at (0,0) [1280×672]
2022-03-13 12:51:20,037 [1] DriveHUD.Application.Views.RegistrationView – RegistrationView loaded at (360,176) [560×320]
2022-03-13 12:51:25,672 [1] MainLog – Updating is running
2022-03-13 12:51:31,300 [1] MainLog – DriveHUD exited.
2022-03-13 12:51:31,303 [1] DriveHUD.Application.Bootstrapper – License isn’t registered. DriveHUD will exit.
2022-03-13 12:52:10,206 [1] MainLog – —————=============== Initialize DriveHUD (v.2.0.1.6587) ===============—————
2022-03-13 12:52:10,216 [1] MainLog – Architecture: x64
2022-03-13 12:52:10,217 [1] MainLog – OsVersion: Microsoft Windows NT 10.0.22000.0
2022-03-13 12:52:10,218 [1] MainLog – Current Culture: en-US
2022-03-13 12:52:10,219 [1] MainLog – Current UI Culture: en-US
2022-03-13 12:52:10,239 [1] MainLog – Time zone offset: -6h 0m
2022-03-13 12:52:10,277 [1] MainLog – Clearing ‘C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2\Logs’
2022-03-13 12:52:11,283 [1] MainLog – Initializing modules.
2022-03-13 12:52:11,296 [1] MainLog – Initializing PlayerXRay module.
2022-03-13 12:52:11,356 [1] MainLog – Module PlayerXRay has been loaded.
2022-03-13 12:52:11,521 [1] MainLog – Module PlayerXRay has been configured.
2022-03-13 12:52:11,522 [1] MainLog – Initializing AHConverter module.
2022-03-13 12:52:11,534 [1] MainLog – Module AHConverter has been loaded.
2022-03-13 12:52:11,625 [1] MainLog – Module AHConverter has been configured.
2022-03-13 12:52:11,628 [1] MainLog – Run Migration Service
2022-03-13 12:52:12,016 [1] MainLog – DH is up to date
2022-03-13 12:52:15,467 [1] MainLog – Screen: {Width=1280, Height=720}
2022-03-13 12:52:15,483 [1] MainLog – Dpi: {Width=144, Height=144}
2022-03-13 12:52:18,333 [1] MainLog – Advanced logging: False
2022-03-13 12:52:19,765 [1] MainLog – OverAllReportLayoutCreator: create columns. Duration: 36ms
2022-03-13 12:52:20,959 [1] DriveHUD.Application.MainWindow – MainWindow loaded at (0,0) [1280×672]
2022-03-13 12:52:21,508 [1] DriveHUD.Application.Views.RegistrationView – RegistrationView loaded at (360,176) [560×320]
2022-03-13 12:52:59,412 [1] Registration: License wasn’t activated – DeployLX.Licensing.v5.NoLicenseException: A valid license could not be obtained for ‘DriveHUD2’. Please contact Ace Poker Solutions LLC for assistance.

Probable Cause:

Could not validate license “Trial Edition (DH2CT-H02AG-M12U4-KGUL-ND4X)” in DriveHUD2. Could not activate license at server.

Validation Details:

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2.

Could not validate license “Evaluation Edition (DH2EV-)” in DriveHUD2.
Evaluation Edition (DH2EV-) in the current assembly skipped, trial licenses are disabled.

Could not validate license “Trial Edition (DH2CT-H02AG-M12U4-KGUL-ND4X)” in DriveHUD2.
Could not activate license at server.
No more activations allowed. You must contact customer service to request an additional activation.
This machine has not been activated.
at DeployLX.Licensing.v5.SecureLicenseManager.​(SecureLicenseContext ​, Object ​, Type ​, LicenseValidationRequestInfo ​, LicenseContext ​, StackTrace ​, ​​ ​, Object[] ​)
at DeployLX.Licensing.v5.SecureLicenseManager.​(Object ​, Type ​, LicenseValidationRequestInfo ​, LicenseContext ​, StackTrace ​, ​​ ​, Object[] ​)
at DeployLX.Licensing.v5.SecureLicenseManager.​(Object ​, Type ​, LicenseValidationRequestInfo ​, LicenseContext ​, StackTrace ​)
at DeployLX.Licensing.v5.SecureLicenseManager.Validate(Object instance, Type type, LicenseValidationRequestInfo requestInfo)
at Th0BeY0ffx4Nbpa2KPW.j3UC270XBjH6vv58EkR.Validate(LicenseValidationRequestInfo )
at pGxZrRKv0j6xmGhgfjm.g6Uil2K8lUCxBZcG6Xj.xgay9suHi7T(String , String )
2022-03-13 12:52:59,416 [1] MainLog – License limits: Cash=0, Tournament=0
2022-03-13 14:47:08,717 [1] MainLog – DriveHUD exited.
2022-03-13 14:47:08,722 [1] DriveHUD.Application.Bootstrapper – License isn’t registered. DriveHUD will exit.

[DH Support]

Looks like you installed the trial at some point, although it’s an odd error.  If you click on support at the top right and e-mail them, provide your likely email address you used to register, they can look it up. If not, there’s another solution they can do to reset it for you and get you running.

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