If you sent advanced logs, those go directly to development, not to support. That’s why it says not to send them unless you’re requested to do so. Otherwise, all support tix are always answered within a few hours.
I know right now, there’s a pokerrr2 fix in place that development is waiting for feedback from customers on. There was a discussion about this today, because they are talking about doing an auto update w/ this fix. But if you want you can email from the support page above, and just send a message so someone can check on your tix for you.