Drive hud failing to import hands downloaded from clubgg pokercraft

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Drive hud failing to import hands downloaded from clubgg pokercraft

Viewing 8 posts - 1 through 8 (of 8 total)

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12/05/2024 at 8:34 am #672178

Matthew Foulkes
Participant

Getting this parsing error on 90% of my hands when trying to import after downloading, does anyone know the fix to this?

View post on imgur.com

12/05/2024 at 4:16 pm #672182

EdArguelles
Keymaster

I’ll have our dev team check this for you. Please send us a message through the DH2’s headset/support icon with attach log checked.

12/06/2024 at 4:24 pm #672219

Matthew Foulkes
Participant

I did this right after submitting this thread, updates would be great as i bought drivehud and clubgg premium to be able to load my historical sample and currently have a small amount of hands loading.

12/07/2024 at 12:29 pm #672260

truthseeker420
Participant

DriveHUD is straight up trash software. I can’t even post a thread asking for support on this cheap WordPress forum because I get CloudFare errors. It’s been like this for years.

I’m trying to do the same thing. I use PokerTracker because it’s actually decent & the dev team actually cares about its development. Meanwhile DriveHUD still uses a WORDPRESS forum that nonstop gets CloudFare errors when trying to post for help.

PLO and PLO5 hands don’t manually import. DriveHUD acts like its importing then nothing happens and I get a message with “Total hands: 0”

There’s literally no reason to use DriveHUD. It’s the walmart of poker trackers.

12/07/2024 at 12:33 pm #672261

truthseeker420
Participant

Also, I can’t even send them a message through DriveHUD’s software. It keeps saying “failed to send message”.

Speaking as someone with a programming degree & experience in the industry, what a colossal failure piece of garbage software is this mess. You can’t even use an actual forum for support and your message system is completely broken. Instead we’re using FREE WORDPRESS SERVERS for years because we don’t want to spend the funds listening to feedback & improving our product.

Never ever will I be renewing a license for this trash.

12/07/2024 at 5:15 pm #672263

EdArguelles
Keymaster

What DH2 version are you using? You may be using a DH2 version before the server switch a few months ago.

Please update DriveHUD2 to the latest version then send us a message through the headset/support icon with attach log checked.

You can also send us a message through our support page: https://drivehud.com/support

Just attach the drivehud.log file located in this folder so we can check this for you: C:\Program Files (x86)\Ace Poker Solutions\DriveHUD 2\Logs

12/18/2024 at 8:03 pm #672805

Matthew Foulkes
Participant

Hey, I’ve sent the logs in and emailed you twice and not heard back, I’d really love to get my money back or get the issue resolved, preferably resolved as it is massively value.

12/19/2024 at 12:38 am #672807

EdArguelles
Keymaster

It looks like you were trying to import clubgg downloaded hands from pokercraft. DH2 does not support this format yet but you said you were able to import some of that hands.

I prompt our dev team about this, please wait for thie reply.
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